FAQs

• How does the custom ordering process work?
  Choose your product and customization options, then add the item to your cart. You’ll be prompted to provide information about your logo and order. If your logo is new to The Branded Haus, you can add the one-time logo digitization fee when ordering an embroidered product. Once your order and artwork are received, we’ll review everything and contact you if any additional information is needed before production.

• What is logo digitization?
  Digitization is the process of converting your logo into a specialized stitch file that tells an embroidery machine how to recreate your design. This is different from simply converting an image to another file format—the logo is prepared specifically for embroidery to achieve the best possible finished result.

• Why is there a $35 digitization fee?
  New embroidery logos require a one-time $35 digitization fee. This covers preparing your logo as an embroidery-ready stitch file. Once your logo has been digitized, we’ll keep it on file so you won’t need to pay the fee again when using the same logo on future embroidered orders.

• I'm a returning customer. Do I need to upload my logo again?
  No. If The Branded Haus already has your logo on file and you’re using the same version, there’s no need to upload it again. If your logo has changed or you’d like to use a different design, please submit the new artwork.

• What type of logo file should I send?
  Vector artwork such as AI, EPS, SVG, or PDF is preferred whenever available. High-resolution PNG files can also work. If you’re unsure whether your file is suitable, send us the best version you have and we’ll review it.

• Will I see my design before my order is produced?
  For custom branded orders, we’ll review your artwork and customization details before production. If clarification, artwork changes, or adjustments are needed, we’ll contact you before moving forward.

• Can you match my company's brand colors?
  We’ll make every effort to select embroidery thread or print colors that closely coordinate with your brand colors. Because thread, fabric, screens, and printed materials can reproduce colors differently, exact color matches cannot always be guaranteed.

• Do you have minimum order quantities?
  Minimums vary depending on the product and decoration method. Some products can be ordered individually, while others may require minimum quantities. Any applicable minimum will be noted on the product page or provided with your custom quote.

• Do you offer bulk or corporate pricing?
  Yes. The Branded Haus works with businesses, teams, professional organizations, conferences, and events. Volume pricing may be available depending on the product, quantity, and customization. Contact us for a custom quote.

• Can you source products that aren't on your website?
  Absolutely. The website represents only a selection of what we can provide. If you have a particular product, style, color, or idea in mind, contact us and we can explore sourcing options for your project.

• Do you offer both embroidery and DTF printing?
  Yes. We offer embroidery and DTF (Direct-to-Film) printing. The best decoration method depends on your artwork, product, quantity, and desired finished look. We can help determine which option works best for your project.

• How long will my order take?
  Turnaround times vary based on the product, quantity, customization, and current production schedule. Custom orders begin production after all necessary artwork and order details have been received and approved. If you’re ordering for a specific event or deadline, please contact us before ordering so we can confirm timing.

• Can I order merchandise for a conference or event?
  Yes. Conferences and events are one of our specialties. We can help with branded apparel, totes, lanyards, giveaways, corporate gifts, and other merchandise. For larger projects, contact us early so we can help with product selection, quantities, and production timelines.

• Do you ship orders?
  Yes. Shipping is available for orders throughout the United States. Shipping costs and delivery timelines depend on the size, weight, quantity, and destination of your order.

• Can I make changes after placing my order?
  Contact us as soon as possible if you need to make a change. Once customization or production has begun, changes may not be possible and additional charges may apply.

• Can customized products be returned or exchanged?
  Because custom products are created specifically for you, personalized and branded merchandise is generally not eligible for return or exchange unless there is an issue with the order. If something isn't right, please contact us so we can review it with you.

Still have questions?

Every project is a little different—and that’s part of what we love about custom work. Get in touch and we’ll help you find the right products, decoration method, and approach for your brand.