Shipping
Last Updated: September 2026
At The Branded Haus, every order is prepared with care, and many of our products are customized specifically for you. Please review the following information regarding production, shipping, returns, and order issues before placing your order.
Processing & Production Times
Most products from The Branded Haus are made to order. Processing and production times vary depending on the product, quantity, customization method, artwork requirements, product availability, and current production schedule.
Production begins after all required order information has been received and, when applicable, artwork or customization details have been confirmed.
Production time is separate from shipping time.
If your order is needed for a specific conference, event, meeting, holiday, or other deadline, please contact us before placing your order so we can confirm whether your requested timeline can be accommodated.
Shipping
The Branded Haus ships within the United States.
Shipping rates are calculated or provided based on the size, weight, quantity, destination, and shipping method associated with your order.
For large-volume, corporate, conference, or custom-quoted orders, shipping and handling charges may be provided separately as part of your quote or invoice.
Once your order ships, tracking information will be provided when available.
Estimated Delivery Dates
Any delivery date provided before shipment is an estimate unless otherwise confirmed in writing.
Carrier transit times begin after production has been completed and the order has been transferred to the shipping carrier.
The Branded Haus cannot guarantee carrier delivery times and is not responsible for delays caused by shipping carriers, weather, service interruptions, incorrect addresses, or other circumstances outside our reasonable control.
Shipping Addresses
Customers are responsible for providing a complete and accurate shipping address when placing an order.
Please review your shipping information carefully before completing checkout.
If you notice an error after placing your order, contact us as soon as possible. We will make reasonable efforts to update the address before shipment, but changes cannot be guaranteed once an order has been transferred to the carrier.
Additional shipping charges resulting from an incorrect or incomplete address may be the customer's responsibility.
Local Delivery
Local delivery may be available for eligible orders within The Branded Haus's designated delivery area.
Availability and any applicable delivery fees will be displayed during checkout when available.
Customers selecting local delivery are responsible for providing accurate delivery information and any instructions necessary to complete the delivery.
Custom & Personalized Items
Because customized merchandise is created specifically for you, custom, personalized, embroidered, printed, and branded products are final sale and are not eligible for return or exchange due to:
Change of mind
Incorrect size selected by the customer
Incorrect information or spelling supplied by the customer
Customer-approved artwork or design details
Color preferences within reasonable production variation
Ordering the incorrect quantity, color, style, or product
Please carefully review your selections and any artwork or proofs provided before approving your order.
Non-Customized Items
If The Branded Haus offers products that have not been customized or personalized, return eligibility will be determined based on the condition of the product and the circumstances of the request.
Please contact us before returning any item. Products returned without prior authorization may not be accepted.
Damaged, Defective, or Incorrect Orders
We want your finished order to accurately reflect what was ordered and approved.
If an item arrives damaged, defective, or materially different from your confirmed order, please contact The Branded Haus within 7 days of delivery.
Please include:
Your name and order number
A description of the issue
Clear photographs showing the affected item and issue
Photographs of the shipping packaging if the order was damaged during delivery
Please keep the affected product and its packaging until the issue has been reviewed.
Errors Made by The Branded Haus
If we determine that an item was produced incorrectly due to an error by The Branded Haus, we will work with you toward an appropriate resolution.
Depending on the circumstances, this may include repair, replacement, reproduction, store credit, or refund of the affected item.
The appropriate resolution will depend on the nature of the issue and may not require replacement of an entire order when only a portion of the order is affected.
Customer-Supplied Information & Approved Artwork
The Branded Haus is not responsible for errors resulting from information supplied or approved by the customer.
This includes spelling errors, incorrect dates, incorrect logo versions, incorrect sizes or quantities, and other details that were provided or approved before production.
When a proof or mockup is provided, approval confirms that you have reviewed the information and authorize us to proceed with production.
Size & Fit
Customers are responsible for selecting the appropriate garment size.
Because customized apparel cannot generally be resold, we cannot accept returns or exchanges due to incorrect sizing when the item supplied matches the size ordered.
When available, we encourage customers to review the manufacturer's sizing information before ordering.
For larger team or corporate apparel orders, please contact us if you need assistance with sizing information before submitting your final quantities.
Color & Product Variations
Product colors may appear differently depending on screen settings, lighting, materials, fabric dyes, thread, and printing processes.
Minor differences in color, texture, placement, stitching, or product construction that fall within normal manufacturing and customization tolerances are not considered defects.
Lost or Missing Packages
If tracking indicates that your package has been delivered but you cannot locate it, please first check the delivery area, household or business recipients, neighboring locations, and any information provided by the carrier.
If the package still cannot be located, contact us so we can help determine the appropriate next steps.
For packages lost while in carrier possession, resolution may depend on the carrier's investigation and applicable shipping coverage.
Returned Packages
Orders returned to The Branded Haus because of an incorrect or incomplete address, refused delivery, or unsuccessful delivery attempt may require additional shipping charges before they can be shipped again.
Customized merchandise returned to us as undeliverable does not become eligible for a refund solely because delivery was unsuccessful.
Order Changes & Cancellations
Please contact us as soon as possible if you need to change or cancel an order.
Because products may be ordered specifically for your project and customization may begin shortly after purchase, cancellations or changes cannot be guaranteed.
Once materials have been ordered, logo digitization has begun, artwork has been approved, or production has started, some or all charges may become non-refundable.
Questions About Your Order
If you have questions about shipping, delivery, an order issue, or a potential return, please contact us through our Contact Us page and include your order number whenever possible.
The Branded Haus
A trade name of Little Lappen LLC
Your Brand, Made Personal.